{"id":64061,"date":"2023-02-03T09:58:58","date_gmt":"2023-02-03T06:58:58","guid":{"rendered":"https:\/\/kocaelikent.com\/ustamdan-cagri-merkezi-musteri-temsilcilerine-egitim\/"},"modified":"2023-02-04T00:08:48","modified_gmt":"2023-02-03T21:08:48","slug":"ustamdan-cagri-merkezi-musteri-temsilcilerine-egitim","status":"publish","type":"post","link":"https:\/\/kocaelikent.com\/ustamdan-cagri-merkezi-musteri-temsilcilerine-egitim\/","title":{"rendered":"USTAM\u2019dan \u00e7a\u011fr\u0131 merkezi m\u00fc\u015fteri temsilcilerine e\u011fitim"},"content":{"rendered":"<p>Kocaeli&#8217;de USTAM projesi kapsam\u0131nda \u00e7a\u011fr\u0131 merkezi m\u00fc\u015fteri temsilcisi e\u011fitimleri ger\u00e7ekle\u015ftirildi.<\/p>\n<p><strong>KOCAEL\u0130 (\u0130GFA) &#8211; <\/strong>Ba\u015far\u0131y\u0131 hedefleyen bir m\u00fc\u015fteri hizmetleri organizasyonunda, kurum i\u00e7i oryantasyon s\u00fcre\u00e7lerinin yan\u0131 s\u0131ra telefonda m\u00fc\u015fteriyi y\u00f6netmek, telefonu bir ileti\u015fim arac\u0131 olarak kullanabilmek, m\u00fc\u015fteriyi anlamak ve telefonda bu hissi kar\u015f\u0131 tarafa aktarabilmek gibi konu ba\u015fl\u0131klar\u0131n\u0131 i\u00e7eren temel e\u011fitimler b\u00fcy\u00fck \u00f6nem ta\u015f\u0131yor.<\/p>\n<p>Bu e\u011fitimlerin m\u00fc\u015fteri temsilcileri taraf\u0131ndan al\u0131nmas\u0131 gerekiyor. M\u00fcfredat i\u00e7eri\u011fi buna g\u00f6re haz\u0131rlanan \u00c7a\u011fr\u0131 Merkezi M\u00fc\u015fteri Temsilcisi E\u011fitimi, USTAM Kocaeli projesi kapsam\u0131nda Leyla Atakan K\u00fclt\u00fcr Merkezi konferans salonunda ger\u00e7ekle\u015ftirildi.<\/p>\n<p>\u0130kna, \u015fik\u00e2yet y\u00f6netimi gibi g\u00f6revlerde yer almalar\u0131 hedeflenen \u00c7a\u011fr\u0131 Merkezi M\u00fc\u015fteri Temsilcisi e\u011fitimlerinde teorik e\u011fitimlerin yan\u0131 s\u0131ra Kocaeli B\u00fcy\u00fck\u015fehir Belediyesi 153 \u00c7a\u011fr\u0131 Merkezi ziyaret edilerek mevcut \u00e7al\u0131\u015fma ortam\u0131 kursiyerlere gezdirildi.<\/p>\n<p>\u0130leti\u015fim ve ileti\u015fim becerileri, i\u015f ve meslek ahlak\u0131, kurumsal aidiyet, sat\u0131\u015f kavram\u0131 m\u00fc\u015fteri ili\u015fkileri ve \u015fikayet y\u00f6netimi gibi \u00f6nemli ba\u015fl\u0131klarda alan\u0131nda uzman e\u011fitmenler taraf\u0131ndan e\u011fitim alan kursiyerler 153\u2019te bu konular\u0131n nas\u0131l uyguland\u0131\u011f\u0131n\u0131 da g\u00f6zlemledi.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" height=\"500\" src=\"https:\/\/www.igfhaber.com\/static\/us\/ustam-dan-cagri-merkezi-musteri-temsilcilerine-egitim-1-1675407081-950.JPG\" width=\"750\" \/><br \/>\nKursiyerler, \u00e7a\u011fr\u0131 merkezi dinamikleri, \u00e7a\u011fr\u0131 merkezlerine \u00f6zel motivasyon program\u0131, diksiyon ve etkili konu\u015fma, etkileme ve ikna etme becerileri, ko\u00e7luk ve etkili geri bildirim, m\u00fckemmel m\u00fc\u015fteri hizmeti vermek, m\u00fczakere becerileri, planlama ve zaman y\u00f6netimi, problem \u00e7\u00f6zme teknikleri ve karar alma, stresi kontrol alt\u0131na alma teknikleri, tak\u0131m olma ve liderlik e\u011fitimi, telefonda ileri sat\u0131\u015f teknikleri, temel y\u00f6netim becerileri geli\u015ftirme e\u011fitimi yaz\u0131l\u0131 ileti\u015fim becerileri, zorlu m\u00fc\u015fterilerle ba\u015fa \u00e7\u0131kma (etkin ileti\u015fim becerileri) alan\u0131nda bilgilendirildi.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kocaeli&#8217;de USTAM projesi kapsam\u0131nda \u00e7a\u011fr\u0131 merkezi m\u00fc\u015fteri temsilcisi e\u011fitimleri ger\u00e7ekle\u015ftirildi. KOCAEL\u0130 (\u0130GFA) &#8211; Ba\u015far\u0131y\u0131 hedefleyen bir m\u00fc\u015fteri hizmetleri organizasyonunda, kurum i\u00e7i oryantasyon s\u00fcre\u00e7lerinin yan\u0131 s\u0131ra telefonda m\u00fc\u015fteriyi y\u00f6netmek, telefonu bir ileti\u015fim arac\u0131 olarak kullanabilmek, m\u00fc\u015fteriyi anlamak ve telefonda bu hissi kar\u015f\u0131 tarafa aktarabilmek gibi konu ba\u015fl\u0131klar\u0131n\u0131 i\u00e7eren temel e\u011fitimler b\u00fcy\u00fck \u00f6nem ta\u015f\u0131yor. Bu e\u011fitimlerin m\u00fc\u015fteri &hellip;<\/p>\n","protected":false},"author":1,"featured_media":64062,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[13516,13514,13515,13521,13090,13001,13512,13002,13088,38,13003,12964,13518,13005,12785,13513,13520,13089,13006,13519,13517],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/kocaelikent.com\/wp-json\/wp\/v2\/posts\/64061"}],"collection":[{"href":"https:\/\/kocaelikent.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kocaelikent.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kocaelikent.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kocaelikent.com\/wp-json\/wp\/v2\/comments?post=64061"}],"version-history":[{"count":1,"href":"https:\/\/kocaelikent.com\/wp-json\/wp\/v2\/posts\/64061\/revisions"}],"predecessor-version":[{"id":64297,"href":"https:\/\/kocaelikent.com\/wp-json\/wp\/v2\/posts\/64061\/revisions\/64297"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kocaelikent.com\/wp-json\/wp\/v2\/media\/64062"}],"wp:attachment":[{"href":"https:\/\/kocaelikent.com\/wp-json\/wp\/v2\/media?parent=64061"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kocaelikent.com\/wp-json\/wp\/v2\/categories?post=64061"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kocaelikent.com\/wp-json\/wp\/v2\/tags?post=64061"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}